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So sure is it that you will absolutely love that software, it neglects to offer the option to uninstall it at all – try to use the right-click trick to excise, for example, 3D Builder or Groove Music, and you'll be out of luck.

#Completeley uninstall ncs express talk software#

Microsoft loves to give you software of questionable usefulness. Tip : You can look for the tool using the search bars in Salesforce.Windows 10 comes with lots of apps preinstalled, but you probably won't want all of them, and they can be tricky to uninstall 2. To import the data back into Salesforce, you need to use an import tool like the Data Import Wizard or Data Loader.įor more details, please check the documentation from Salesforce on importing package data.

#Completeley uninstall ncs express talk zip#

Click on ' Data' to download the ZIP file.

Click on the link provided in the email that you received.Note: You need to reinstall the managed package in the same Salesforce orgfrom which it was uninstalled.Īfter reinstalling, you can recover your data using the export file created before. If you wish to reinstall Talkdesk for Salesforce managed package, download it from AppExchange and follow the guidelines in the article Installing Talkdesk for Salesforce. Step 3: Reinstalling the Managed Package and Recovering Data Click ' Edit' on the Page Layout that does not have a Feed-Based Layout.In ' Setup', search for ' Cases' > ' Page Layout'.If you are in Lightning, switch to Salesforce Classic.You may also get an error message if you have any custom page layouts, such as SMS. Hover over the ' Permission Set Assignments' field and click ' Del' to remove the permission.Select ' Setup' and search for the ' Users' section.You need to remove these from each user first, before proceeding. This is due to the Permission Set Assignments. If you have one or more users using Talkdesk for Salesforce and uninstall the managed package, you may get an error message (e.g. Note: The link to the export file will be available for only 48 hours, so you should save a copy of the file in a safe location.

#Completeley uninstall ncs express talk how to#

Go to Step 3 for guidelines on how to recover the data using this file. When the uninstall is complete, you will receive an email containing the link to the export file (a ZIP with CSV files). You will be directed to the 'Installed Packages' page, where you can check the status. Tick ' Yes, I want to uninstall this package and permanently delete all associated components'.At the bottom of the page, select ' Save a copy of this package's data for 48 hours after uninstall' so that you can recover it when you reinstall the managed package.Save a copy of the data before uninstalling: In the page that opens, click again on ' Uninstall'.Next, click ' Uninstall' next to the managed package you wish to uninstall.Search for ' Installed Packages' in the quick find box, or select it from the left sidebar.

If you don’t do this, Talkdesk will keep the current configuration for Salesforce, so when you try to connect again after reinstalling, this will not work.

If you need to not just disconnect and reconnect but completely uninstall Talkdesk for Salesforce Managed Package, select ' Setup' from the upper right-hand corner in Salesforce.Īlways disconnect first before uninstalling the managed package by following the steps above. There may be situations in which disconnecting is enough, so we strongly recommend trying this option first before uninstalling the managed package. Note: Disconnecting and reconnecting only works if you reconnect to the same Salesforce org. Next, review your settings and re-enable automations ( Step 10 onwards from our Installing Talkdesk for Salesforce article instructions). Reconnecting is very simple: just enter your Talkdesk credentials in the ' Talkdesk Admin' tab.

In ' Account', hit the ' Disconnect From Talkdesk' button.

To disconnect and reconnect your account: While disconnected, your automations or Talkdesk Activities will also not be logged. Sentiment settings will also be lost and require reconfiguring. Also, you will need to reconfigure Omnichannel and remap its statuses. Note: Some configurations will be lost and you’ll need to configure them again, such as automations enablements (automations are kept but the status is changed to disabled). To minimize the impact, we recommend executing these steps after-hours or during periods of lower call volume.ĭisconnecting means removing the integration between your Talkdesk account and Salesforce.ĭisconnecting and reconnecting is actually a necessary procedure if you have refreshed your sandbox account and need to use it again.

#Completeley uninstall ncs express talk update#

If you need to disconnect or completely uninstall Talkdesk for Salesforce, for troubleshooting or other reasons, you can follow these guidelines.īefore starting, please make sure that you have System Administrator permissions in Salesforce, and/or the ability to create, update and delete AppExchange packages.